Customer Wallet

Wallet

Item

Description

Digital Wallet

All loyalty schemes are underpinned by the Eagle Eye Air Wallet functionality, enabling a single view of the customer across every touchpoint and across the entire loyalty programme and associated promotions/ rewards.

Wallet Configuration

Wallet usage and logic can be configured to suit organisation and scheme structure. Many elements such as Wallet, Identity, Consumer and Account types can be configured to suit the required use case.

Wallet Consumer

A Wallet Consumer holds information about the person or organisation who owns the Wallet.

Wallet Identities

Wallet Identities are a means of finding and accessing a wallet. Think of them as a key to open a Wallet. An identity could be:

  • Loyalty Card Number
  • Bank Account Reference
  • Mobile Phone Number
  • Internal Customer ID
  • Email Address
  • Any unique value that can be associated to the owner of the Wallet

Wallet Transactions

Wallet transactions hold details about a transaction that has occurred against a Wallet. This can include promotions redeemed, points earned etc. alongside basket data associated to the transaction.

Accounts

Accounts are instances of a scheme, promotion, subscription or stored value account that are held within the Wallet. They contain data around that promotion’s validity along with associated value/ balances.

Wallet Relationships

Create relationships between Wallets.

Householding

Two or more wallets can be linked to create a household, where balances and coupons can be shared.

Join, Split

Two Wallets can be joined to create a relationship of a given type. When this relationship is no longer needed, it can be broken using our Split functionality.

Merge

Ability to take two Wallets and “merge” the contents. This is useful when a Consumer has two accounts they wish to combine into one.

Wallet Invites

Wallet Invites are a means of asking another Wallet to “do something”. The most common use case is to ask another Wallet to join a Wallet hierarchy or household.

Wallet Statistics

Wallet Statistics hold summary data about a specific Wallet such as number of donations made.

3rd Party Access

The ability for client’s 3rd party issuance partners to access Eagle Eye digital wallets where those wallets do not belong to them.