Customer Care
| Item | Description |
|---|---|
| Search and View | Ability for Customer Care to search for a consumer or voucher, view balances and associated transactions |
| Credit | Ability for Customer Care to manually credit a Gift or Top-up account and provide a reason for the credit |
| Debit | Ability for Customer Care to manually debit an account and provide a reason for the debit |
| Goodwill | Ability for Customer Care to create a gift for goodwill purposes |
| Issue - eGift | Ability for Customer Care to issue voucher by email or SMS |
| Reissue/Resend | Ability to resend original issuance email or reissue to a new consumer/ email address |
| Cancel | Ability to cancel an existing voucher |
| Audit | Access audit history for all customer care actions |
Updated about 4 hours ago