POS Connect Best Practices: Refund
Overview
This documentation will cover:
- POS Connect Refund
- Refund Integration flow
- Full Refund
- Partial Refund
- Refund for various types of rewards with product and basket qualifiers
- Points
- Discount
- Alternative
- Use case with sample JSON payloads
- Minimum recommended fields for the Refund API request
References
- Visit High-Level POS integration flow for when the Refund flow is invoked in a consumer's POS journey.
- Visit API documentation for a complete list of request and response fields along with definition for the Wallet Refund API
POS Connect Refund
When a consumer decides to return items at POS, the Wallet Refund API call is made to Eagle Eye AIR. The calling application provides all the pieces of information that the POS connect adjudication engine needs for the return including basket items being returned with monetary value, transaction location, original transaction reference along with a new reference for the refund transaction.
When the refund is successful, the response will usually include two wallet transactions with updated basket items and an updated list of coupon accounts that were used the modified the transaction.
- The updated original wallet transaction
- The new refund transaction that is linked to the original purchase transaction as a child.
A consumer can request refunds in the following ways:
- One full refund
- All items from the original purchase are returned
- All refundable rewards are clawed back
- All unredeemable coupons become usable for a future transaction
- Status changes from USED to ACTIVE
- One or more partial refunds
- Some items from the original purchase are refunded
- All refundable rewards are clawed back first
- After re-adjudication of the original rewards, applicable rewards are issued based on remaining items in the basket
- All unredeemable coupons originally used in the purchase transaction, that are no longer applicable to the transaction after the return, become usable for a future transaction as long as they are still valid.
- Status changes from USED to ACTIVE
Refundable Campaigns
Campaigns have a
Refundableoption in the creation section. When this is enabled for a campaign that was used in the original transaction, upon a refund the rewards originally given by the campaign will be clawed back (e.g., debit points that were credited to the customer; return a discount amount to the originating promotion budget).
Unredeemable Campaigns
Campaigns have an
Unredeemableoption in the creation section. When this is enabled for a campaign that was used in the original transaction, upon a refund the coupon status changes from USED to ACTIVE so that it can be used in another transaction, subject to the coupon’s validity dates and usage limits.
Refund Integration Flow
The below integration flow describes the sequence of events that typically take place in a refund flow. After items to be returned are validated against the original wallet transaction by the client's system or cashier, a Wallet Refund API request is made to AIR to process the refund. After successful completion of the refund in AIR, a client's POS determines the monetary value and tender methods for issuing a refund back to the consumer. If loyalty points were spent as tender towards the original transaction, then the client's POS also determines the amount of loyalty points to be credited back to the consumer. A best practice guide on Credit will be made available soon.
Scenario - Gemma makes a Purchase
The following purchase scenario sets the stage for various refund use cases in this documentation. It is important to understand a purchase scenario and the rewards originally issued, before diving into the refund scenarios.
Gemma goes to store 111 at A Fabulous Retailer one fine Sunday, November 3rd 2025. She is ready to check out 7 items in her basket totalling £70.00 at 8 pm EDT (Eastern Daylight Time):
- 2 bottles of lemonades for £10.00 each
- 1 container of coffee for £10.00
- 1 bottle of soap for £10.00
- 1 bag of carrots for £10.00
- 1 frozen pizza for £10.00
- 1 bottle of wine for £10.00
Gemma's wallet contains these targeted coupons that are available for use for the following campaigns:
- Campaign ID 100560017 - Buy coffee and get 500 points for each (Points Fixed)
Note: this campaign is unredeemable - Campaign ID 100560020 - Buy carrots for £1 (Discount Products)
- Campaign ID 100561823 - Buy a t-shirt and get 600 points (Points Fixed)
- Campaign ID: 101824928 - Get 100 points for every £10 basket spend (Basket Spend Points Variable)
Note: this campaign is unredeemable
The following open offers are available to all loyalty members:
- Campaign ID: 100561737 - Buy Lemonade and get 300 points for each (Product Units Points Variable)
- Campaign ID: 100560999 - Buy Pizza and get a coupon for Campaign ID 100560832 that awards 1000 points for spending £10 (Zero Reward)
- Campaign ID: 100560018 - Buy Soap for £2.00 off (Discount Products)
- Campaign ID: 101824930 - Spend at least £10.00 and get 10% off (Discount Basket)
- Campaign ID: 100561855 - Buy Skimmed Milk for £2.00 off (Discount Products)
Summary of Rewards
For Gemma's original purchase, she received the following rewards for being a Fabulous loyalty member:
- Total Discount Reward: £15.90
-
Discounts on Products: £11
- £9.00 off Carrots and redeeming the targeted Carrot offer
- £2.00 off Soap and redeeming the open Soap offer
Eligible Basket Total for Adjudication
- The original basket total was £70.
- The above product discounts of £11 bring the basket total down to £59.
- Since Wine is part of global product exclusions, the new eligible basket total for the purpose of loyalty rewards adjudication is £49.
-
Discounts on Basket: £4.9
- £4.9 off for 10% off basket Note: basket total eligible for offers after the above discount is: £44.1
-
- Total Points Reward: 1940
- Base Earn Reward: 440 points
- After discounts and product exclusions 4400 cents x 0.1 = 440
- Points Rewards: 1500 points
- Product Offers:
- 600 points for redeeming the open Lemonade offer
- 500 points for redeeming the targeted Coffee offer
- Basket Offers:
- 400 points for the 100 points for every £10 offer applied on eligible basket total of £44.1
- Product Offers:
- Base Earn Reward: 440 points
- Alternative Rewards: A coupon
- A coupon for future use for redeeming the open Pizza offer that will award 1000 points for spending £10
Full Refund
For the original purchase Gemma had completed earlier, she has decided to return all the items for a full refund.
Original Transaction Data
The following includes request and response payloads for Gemma's original purchase transaction for the scenario presented earlier:
Expand to see Wallet Open request and response payloads for the original purchase
{
"identity": {
"identityValue": "1111111111111111_Nov3b"
},
"reference": "20251103080000-111-01-1111",
"lock": true,
"location": {
"incomingIdentifier": "111",
"parentIncomingIdentifier": "AFabulousRetailer"
},
"options": {
"adjustBasket": {
"includeOpenOffers": true,
"enabled": true
},
"analyseBasket": {
"includeOpenOffers": true,
"enabled": true
}
},
"basket": {
"type": "STANDARD",
"summary": {
"totalItems": 6,
"totalBasketValue": 7000
},
"contents": [
{
"upc": "245874",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 2000,
"totalUnitCost": 2000,
"description": "Lemonade",
"itemUnitCount": 2
},
{
"upc": "245875",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Coffee",
"itemUnitCount": 1
},
{
"upc": "245884",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Soap",
"itemUnitCount": 1
},
{
"upc": "245886",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Carrot",
"itemUnitCount": 1
},
{
"upc": "245868",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Pizza",
"itemUnitCount": 1
},
{
"upc": "245872",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Wine",
"itemUnitCount": 1
}
]
}
}{
"analyseBasketResults": {
"basket": {
"type": "ENRICHED",
"summary": {
"totalItems": 6,
"totalBasketValue": 5410,
"totalDiscountAmount": {
"promotions": 1590
},
"qualifiesResults": [
{
"instanceId": "101824930-1",
"totalMatchingUnits": null,
"totalMatchingSpend": 1000,
"totalOverallMatchingSpend": null
},
{
"instanceId": "101824928-1",
"totalMatchingUnits": null,
"totalMatchingSpend": 1000,
"totalOverallMatchingSpend": null
}
],
"adjustmentResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "101824930",
"instanceId": "101824930-1",
"relatedAccountIds": [],
"success": null,
"type": "createRedeem",
"multiItem": [],
"value": 490,
"isUnredeemable": false,
"targetedAccountId": null,
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 3,
"totalRewardUnits": 6,
"totalDiscountAmount": 490
}
],
"results": {
"points": {
"spend": 0,
"debit": 0,
"refund": 0,
"totalPointsTaken": 0,
"earn": 440,
"credit": 1500,
"totalPointsGiven": 1940,
"totalMonetaryValue": 0
},
"tiers": null
},
"adjudicationResults": [
{
"resourceType": "SCHEME",
"resourceId": "1743751",
"instanceId": "1743751-1",
"success": null,
"type": "earn",
"value": null,
"balances": {
"current": 440
},
"isRefundable": true,
"isUnredeemable": false,
"relatedAccountIds": [],
"targetedAccountId": "4770682810",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 4
},
{
"resourceType": "CAMPAIGN",
"resourceId": "101824928",
"instanceId": "101824928-1",
"success": null,
"type": "redeem",
"value": 400,
"balances": null,
"isRefundable": true,
"isUnredeemable": true,
"relatedAccountIds": [
"4770682809"
],
"targetedAccountId": "4770682809",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 6,
"totalRewardUnits": 12
},
{
"resourceType": "CAMPAIGN",
"resourceId": "101824928",
"instanceId": "101824928-1",
"success": null,
"type": "credit",
"value": null,
"balances": {
"current": 400
},
"isRefundable": true,
"isUnredeemable": true,
"relatedAccountIds": [
"4770682809"
],
"targetedAccountId": "4770682810",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 6
},
{
"resourceType": "CAMPAIGN",
"resourceId": "100560999",
"instanceId": "100560999-1",
"success": null,
"type": "createRedeem",
"value": 0,
"balances": null,
"isRefundable": true,
"isUnredeemable": false,
"relatedAccountIds": [],
"targetedAccountId": null,
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 7,
"totalRewardUnits": 0
}
]
},
"contents": [
{
"upc": "245874",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 2000,
"totalUnitCost": 2000,
"description": "Lemonade",
"itemUnitCount": 2,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 200
},
{
"instanceId": "1743751-1",
"value": 183
},
{
"instanceId": "101824928-1",
"value": 165
},
{
"instanceId": "100561737-1",
"value": 600
}
],
"adjudicationResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "100561737",
"instanceId": "100561737-1",
"success": null,
"type": "createRedeem",
"value": 600,
"balances": null,
"isRefundable": true,
"isUnredeemable": false,
"relatedAccountIds": [],
"targetedAccountId": null,
"targetedWalletId": "248999311",
"totalMatchingUnits": 1,
"playOrderPosition": 8,
"totalRewardUnits": 2
},
{
"resourceType": "CAMPAIGN",
"resourceId": "100561737",
"instanceId": "100561737-1",
"success": null,
"type": "credit",
"value": null,
"balances": {
"current": 600
},
"isRefundable": true,
"isUnredeemable": false,
"relatedAccountIds": [],
"targetedAccountId": "4770682810",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 8
}
],
"qualifiesResults": [
{
"instanceId": "100561737-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
]
},
{
"upc": "245875",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Coffee",
"itemUnitCount": 1,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 100
},
{
"instanceId": "1743751-1",
"value": 89
},
{
"instanceId": "100560017-1",
"value": 500
},
{
"instanceId": "101824928-1",
"value": 81
}
],
"adjudicationResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "100560017",
"instanceId": "100560017-1",
"success": null,
"type": "redeem",
"value": 500,
"balances": null,
"isRefundable": true,
"isUnredeemable": true,
"relatedAccountIds": [
"4770682806"
],
"targetedAccountId": "4770682806",
"targetedWalletId": "248999311",
"totalMatchingUnits": 1,
"playOrderPosition": 5,
"totalRewardUnits": 0
},
{
"resourceType": "CAMPAIGN",
"resourceId": "100560017",
"instanceId": "100560017-1",
"success": null,
"type": "credit",
"value": null,
"balances": {
"current": 500
},
"isRefundable": true,
"isUnredeemable": true,
"relatedAccountIds": [
"4770682806"
],
"targetedAccountId": "4770682810",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 5
}
],
"qualifiesResults": [
{
"instanceId": "100560017-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
]
},
{
"upc": "245884",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 800,
"totalUnitCost": 1000,
"description": "Soap",
"itemUnitCount": 1,
"qualifiesResults": [
{
"instanceId": "100560018-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
],
"adjustmentResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "100560018",
"instanceId": "100560018-1",
"relatedAccountIds": [],
"success": null,
"type": "createRedeem",
"multiItem": [
"245884"
],
"value": 200,
"isUnredeemable": false,
"targetedAccountId": null,
"targetedWalletId": "248999311",
"totalMatchingUnits": 1,
"playOrderPosition": 2,
"totalRewardUnits": 1,
"totalDiscountAmount": 200
}
],
"itemUnitDiscount": 200,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 80
},
{
"instanceId": "1743751-1",
"value": 71
},
{
"instanceId": "101824928-1",
"value": 65
}
]
},
{
"upc": "245886",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 100,
"totalUnitCost": 1000,
"description": "Carrot",
"itemUnitCount": 1,
"qualifiesResults": [
{
"instanceId": "100560020-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
],
"adjustmentResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "100560020",
"instanceId": "100560020-1",
"relatedAccountIds": [
"4770682807"
],
"success": null,
"type": "redeem",
"multiItem": [],
"value": 900,
"isUnredeemable": false,
"targetedAccountId": "4770682807",
"targetedWalletId": "248999311",
"totalMatchingUnits": 1,
"playOrderPosition": 1,
"totalRewardUnits": 1,
"totalDiscountAmount": 900
}
],
"itemUnitDiscount": 900,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 10
},
{
"instanceId": "1743751-1",
"value": 8
},
{
"instanceId": "101824928-1",
"value": 8
}
]
},
{
"upc": "245868",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Pizza",
"itemUnitCount": 1,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 100
},
{
"instanceId": "1743751-1",
"value": 89
},
{
"instanceId": "101824928-1",
"value": 81
}
],
"qualifiesResults": [
{
"instanceId": "100560999-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
]
},
{
"upc": "245872",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Wine",
"itemUnitCount": 1
}
],
"analysedDateTime": "2025-11-03T21:06:30+00:00"
},
"discount": [
{
"accountId": "4770682807",
"walletId": "248999311",
"type": "ECOUPON",
"clientType": "OFFER",
"campaignId": "100560020",
"campaignName": "NS POS Connect Demo Targeted Unlimited - Carrots for $1",
"offerId": "1435365",
"offerName": "VARIABLE_AMOUNT_OFF_PRODUCTS",
"reward": {
"basket": null,
"pointSpendRates": [],
"product": {
"AFabulousRetailer": {
"collections": [
{
"maximumNumberOfUnits": 1,
"minimumNumberOfUnits": 1,
"points": null,
"products": {
"allRequired": false,
"excluded": {
"skus": [],
"items": []
},
"included": {
"groups": null,
"items": [
"245886"
],
"skus": [],
"tags": null
}
},
"value": {
"interval": null,
"standard": {
"allFree": false,
"discountAmount": null,
"finalAmount": 100,
"percentageAmount": null
}
}
}
],
"logicalOperator": "OR"
}
},
"standard": null,
"treatAs": null
}
},
{
"accountId": null,
"walletId": "248999311",
"type": "ECOUPON",
"clientType": "OFFER",
"campaignId": "100560018",
"campaignName": "NS POS Connect Demo Open - Soap for $2 off",
"offerId": "1435363",
"offerName": "FIXED_AMOUNT_OFF_PRODUCTS",
"reward": {
"basket": null,
"pointSpendRates": [],
"product": {
"AFabulousRetailer": {
"collections": [
{
"maximumNumberOfUnits": 1,
"minimumNumberOfUnits": 1,
"points": null,
"products": {
"allRequired": false,
"excluded": {
"skus": [],
"items": []
},
"included": {
"groups": null,
"items": [
"245884"
],
"skus": [],
"tags": null
}
},
"value": {
"interval": null,
"standard": {
"allFree": false,
"discountAmount": 200,
"finalAmount": null,
"percentageAmount": null
}
}
}
],
"logicalOperator": "OR"
}
},
"standard": null,
"treatAs": null
}
},
{
"accountId": null,
"walletId": "248999311",
"type": "ECOUPON",
"clientType": "OFFER",
"campaignId": "101824930",
"campaignName": "NS POS Connect Demo Open - Spend at least $10 and get 10% off",
"offerId": "1958889",
"offerName": "FIXED_PERCENTAGE_OFF_BASKET",
"reward": {
"basket": null,
"pointSpendRates": [],
"standard": {
"value": {
"percentageAmount": 10,
"discountAmount": null
},
"points": null,
"tax": null,
"product": null
},
"product": null,
"treatAs": null
}
}
],
"points": [
{
"resourceType": "SCHEME",
"resourceId": "1743751",
"walletId": "248999311",
"operationType": "earn",
"value": 440,
"accountId": "4770682810",
"relatedSchemeId": "1743751",
"details": null,
"totalMatchingUnits": null
},
{
"resourceType": "CAMPAIGN",
"resourceId": "100560017",
"operationType": "credit",
"value": 500,
"relatedSchemeId": "1743751",
"accountId": "4770682810",
"walletId": "248999311",
"details": {
"appliedAnalyseBasketType": "FIXED_POINTS_PRODUCTS"
}
},
{
"resourceType": "CAMPAIGN",
"resourceId": "101824928",
"operationType": "credit",
"value": 400,
"relatedSchemeId": "1743751",
"accountId": "4770682810",
"walletId": "248999311",
"details": {
"appliedAnalyseBasketType": "VARIABLE_POINTS_BASKET"
}
},
{
"resourceType": "CAMPAIGN",
"resourceId": "100561737",
"operationType": "credit",
"value": 600,
"relatedSchemeId": "1743751",
"accountId": "4770682810",
"walletId": "248999311",
"details": {
"appliedAnalyseBasketType": "VARIABLE_POINTS_PRODUCTS"
}
}
],
"unusedAccounts": [
{
"resourceType": "ACCOUNT",
"resourceId": "4770682808",
"reasonMessage": "Basket did not match qualifier",
"reasonCode": "QNM1"
}
]
},
"wallet": {
"walletId": "248999311",
"friendlyName": null,
"status": "ACTIVE",
"type": "CONSUMER",
"state": "DEFAULT",
"meta": null,
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T21:01:20+00:00",
"relationships": null
},
"identity": {
"identityId": "201094997",
"walletId": "248999311",
"type": "CUSTOMER_ID",
"friendlyName": null,
"value": "1111111111111111_Nov3b",
"safeValue": null,
"secret": null,
"dates": {
"start": "2025-11-03T21:01:20+00:00",
"end": null
},
"meta": null,
"state": "DEFAULT",
"status": "ACTIVE",
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T21:01:20+00:00",
"mobileWallet": "https://sb.uk.mypass.is/identity/142378/248999311/201094997/5858b0088a009fa793c0d60ba6708919dee9226aafab2025b5969f293a0cce23"
},
"accounts": [
{
"accountId": null,
"walletId": "248999311",
"campaignId": "100560018",
"campaign": {
"campaignId": 100560018,
"campaignTypeId": 117,
"campaignMode": "OPEN",
"campaignName": "NS POS Connect Demo Open - Soap for $2 off",
"accountTypeId": 1,
"startDate": "2024-01-01T00:00:00+00:00",
"endDate": "2025-12-31T23:59:00+00:00",
"status": "ACTIVE",
"sequenceKey": null,
"reference": "100560018",
"relationships": [],
"dateCreated": "2024-10-28T15:45:06+00:00",
"lastUpdated": "2024-10-28T15:57:10+00:00"
},
"type": "ECOUPON",
"clientType": "OFFER",
"status": "ACTIVE",
"state": null,
"dates": {
"start": "2025-11-03T21:06:30+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": null,
"dateCreated": "2025-11-03T21:06:30+00:00",
"lastUpdated": "2025-11-03T21:06:30+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": null,
"mobileWallet": null,
"enriched": {
"token": null,
"qualifier": null,
"reward": {
"offerId": "1435363",
"offerName": "CAMPAIGN OFFER (auto) v2",
"posReference": null
},
"custom": null,
"restrictions": {
"limits": {
"lifetime": {
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},
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},
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"transactionCapabilities": {
"loyalty": {
"spend": true,
"earn": true
}
}
}Expand to see Wallet Settle request and response payloads for the original purchase
{
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},
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"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00"
},
{
"accountTransactionId": "9432378741",
"parentAccountTransactionId": "",
"accountId": "4770682806",
"event": "REDEEM",
"value": 500,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"numberOfRewards": 1,
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00"
},
{
"accountTransactionId": "9432378742",
"parentAccountTransactionId": "",
"accountId": "4770682807",
"event": "REDEEM",
"value": 900,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"numberOfRewards": 1,
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00"
},
{
"accountTransactionId": "9432378743",
"parentAccountTransactionId": "",
"accountId": "4770682810",
"event": "EARN",
"value": 440,
"source": 1,
"balancesBefore": {
"current": 0,
"lifetime": 0
},
"balancesAfter": {
"current": 440,
"lifetime": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00"
},
{
"accountTransactionId": "9432378744",
"parentAccountTransactionId": "",
"accountId": "4770682810",
"event": "CREDIT",
"value": 1500,
"source": 1,
"balancesBefore": {
"current": 440,
"lifetime": 0
},
"balancesAfter": {
"current": 1940,
"lifetime": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00"
}
]
}Expand to see the wallet transaction for the original purchase
{
"walletTransactionId": "533568633",
"parentWalletTransactionId": "0",
"walletId": "248999311",
"reference": "20251103080000-111-01-1111",
"transactionDateTime": "2025-11-03T21:06:30+00:00",
"transactionDateTimeOffset": "+00:00",
"identityId": "201094997",
"identity": null,
"type": "SETTLE",
"status": "SETTLED",
"meta": null,
"state": "ORIGINAL",
"expiryDate": null,
"accounts": [
{
"accountId": "4770682894",
"accountTransactionId": "9432378732"
},
{
"accountId": "4770682894",
"accountTransactionId": "9432378733"
},
{
"accountId": "4770682895",
"accountTransactionId": "9432378734"
},
{
"accountId": "4770682895",
"accountTransactionId": "9432378735"
},
{
"accountId": "4770682896",
"accountTransactionId": "9432378736"
},
{
"accountId": "4770682896",
"accountTransactionId": "9432378737"
},
{
"accountId": "4770682897",
"accountTransactionId": "9432378738"
},
{
"accountId": "4770682897",
"accountTransactionId": "9432378739"
},
{
"accountId": "4770682809",
"accountTransactionId": "9432378740"
},
{
"accountId": "4770682806",
"accountTransactionId": "9432378741"
},
{
"accountId": "4770682807",
"accountTransactionId": "9432378742"
},
{
"accountId": "4770682810",
"accountTransactionId": "9432378743"
},
{
"accountId": "4770682810",
"accountTransactionId": "9432378744"
}
],
"basket": {
"contents": [
{
"upc": "245874",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 2000,
"totalUnitCost": 2000,
"description": "Lemonade",
"itemUnitCount": 2,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 200
},
{
"instanceId": "1743751-1",
"value": 183
},
{
"instanceId": "101824928-1",
"value": 165
},
{
"instanceId": "100561737-1",
"value": 600
}
],
"adjudicationResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "100561737",
"instanceId": "100561737-1",
"success": true,
"type": "redeem",
"value": 600,
"balances": null,
"isRefundable": true,
"isUnredeemable": false,
"relatedAccountIds": [
"4770682895"
],
"targetedAccountId": "4770682895",
"targetedWalletId": "248999311",
"totalMatchingUnits": 1,
"playOrderPosition": 8,
"totalRewardUnits": 2
},
{
"resourceType": "CAMPAIGN",
"resourceId": "100561737",
"instanceId": "100561737-1",
"success": true,
"type": "credit",
"value": null,
"balances": {
"current": 600
},
"isRefundable": true,
"isUnredeemable": false,
"relatedAccountIds": [
"4770682895"
],
"targetedAccountId": "4770682810",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 8
}
],
"qualifiesResults": [
{
"instanceId": "100561737-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
]
},
{
"upc": "245875",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Coffee",
"itemUnitCount": 1,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 100
},
{
"instanceId": "1743751-1",
"value": 89
},
{
"instanceId": "100560017-1",
"value": 500
},
{
"instanceId": "101824928-1",
"value": 81
}
],
"adjudicationResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "100560017",
"instanceId": "100560017-1",
"success": true,
"type": "redeem",
"value": 500,
"balances": null,
"isRefundable": true,
"isUnredeemable": true,
"relatedAccountIds": [
"4770682806"
],
"targetedAccountId": "4770682806",
"targetedWalletId": "248999311",
"totalMatchingUnits": 1,
"playOrderPosition": 5,
"totalRewardUnits": 0
},
{
"resourceType": "CAMPAIGN",
"resourceId": "100560017",
"instanceId": "100560017-1",
"success": true,
"type": "credit",
"value": null,
"balances": {
"current": 500
},
"isRefundable": true,
"isUnredeemable": true,
"relatedAccountIds": [
"4770682806"
],
"targetedAccountId": "4770682810",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 5
}
],
"qualifiesResults": [
{
"instanceId": "100560017-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
]
},
{
"upc": "245884",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 800,
"totalUnitCost": 1000,
"description": "Soap",
"itemUnitCount": 1,
"qualifiesResults": [
{
"instanceId": "100560018-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
],
"adjustmentResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "100560018",
"instanceId": "100560018-1",
"relatedAccountIds": [
"4770682897"
],
"success": true,
"type": "redeem",
"multiItem": [
"245884"
],
"value": 200,
"isUnredeemable": false,
"targetedAccountId": "4770682897",
"targetedWalletId": "248999311",
"totalMatchingUnits": 1,
"playOrderPosition": 2,
"totalRewardUnits": 1,
"totalDiscountAmount": 200
}
],
"itemUnitDiscount": 200,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 80
},
{
"instanceId": "1743751-1",
"value": 71
},
{
"instanceId": "101824928-1",
"value": 65
}
]
},
{
"upc": "245886",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 100,
"totalUnitCost": 1000,
"description": "Carrot",
"itemUnitCount": 1,
"qualifiesResults": [
{
"instanceId": "100560020-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
],
"adjustmentResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "100560020",
"instanceId": "100560020-1",
"relatedAccountIds": [
"4770682807"
],
"success": true,
"type": "redeem",
"multiItem": [],
"value": 900,
"isUnredeemable": false,
"targetedAccountId": "4770682807",
"targetedWalletId": "248999311",
"totalMatchingUnits": 1,
"playOrderPosition": 1,
"totalRewardUnits": 1,
"totalDiscountAmount": 900
}
],
"itemUnitDiscount": 900,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 10
},
{
"instanceId": "1743751-1",
"value": 8
},
{
"instanceId": "101824928-1",
"value": 8
}
]
},
{
"upc": "245868",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Pizza",
"itemUnitCount": 1,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 100
},
{
"instanceId": "1743751-1",
"value": 89
},
{
"instanceId": "101824928-1",
"value": 81
}
],
"qualifiesResults": [
{
"instanceId": "100560999-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
]
},
{
"upc": "245872",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Wine",
"itemUnitCount": 1
}
],
"summary": {
"totalItems": 6,
"totalBasketValue": 5410,
"totalDiscountAmount": {
"promotions": 1590
},
"qualifiesResults": [
{
"instanceId": "101824930-1",
"totalMatchingUnits": null,
"totalMatchingSpend": 1000,
"totalOverallMatchingSpend": null
},
{
"instanceId": "101824928-1",
"totalMatchingUnits": null,
"totalMatchingSpend": 1000,
"totalOverallMatchingSpend": null
}
],
"adjustmentResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "101824930",
"instanceId": "101824930-1",
"relatedAccountIds": [
"4770682896"
],
"success": true,
"type": "redeem",
"multiItem": [],
"value": 490,
"isUnredeemable": false,
"targetedAccountId": "4770682896",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 3,
"totalRewardUnits": 6,
"totalDiscountAmount": 490
}
],
"results": {
"points": {
"spend": 0,
"debit": 0,
"refund": 0,
"totalPointsTaken": 0,
"earn": 440,
"credit": 1500,
"totalPointsGiven": 1940,
"totalMonetaryValue": 0
},
"tiers": null
},
"adjudicationResults": [
{
"resourceType": "SCHEME",
"resourceId": "1743751",
"instanceId": "1743751-1",
"success": true,
"type": "earn",
"value": null,
"balances": {
"current": 440
},
"isRefundable": true,
"isUnredeemable": false,
"relatedAccountIds": [],
"targetedAccountId": "4770682810",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 4
},
{
"resourceType": "CAMPAIGN",
"resourceId": "101824928",
"instanceId": "101824928-1",
"success": true,
"type": "redeem",
"value": 400,
"balances": null,
"isRefundable": true,
"isUnredeemable": true,
"relatedAccountIds": [
"4770682809"
],
"targetedAccountId": "4770682809",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 6,
"totalRewardUnits": 12
},
{
"resourceType": "CAMPAIGN",
"resourceId": "101824928",
"instanceId": "101824928-1",
"success": true,
"type": "credit",
"value": null,
"balances": {
"current": 400
},
"isRefundable": true,
"isUnredeemable": true,
"relatedAccountIds": [
"4770682809"
],
"targetedAccountId": "4770682810",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 6
},
{
"resourceType": "CAMPAIGN",
"resourceId": "100560999",
"instanceId": "100560999-1",
"success": true,
"type": "redeem",
"value": 0,
"balances": null,
"isRefundable": true,
"isUnredeemable": false,
"relatedAccountIds": [
"4770682894"
],
"targetedAccountId": "4770682894",
"targetedWalletId": "248999311",
"totalMatchingUnits": null,
"playOrderPosition": 7,
"totalRewardUnits": 0
}
],
"expectedPoints": [
{
"schemeId": "1743751",
"earn": 440,
"credit": 1500,
"isPending": false
}
]
},
"payment": null
},
"channel": "api",
"location": {
"storeId": "111",
"storeParentId": "AFabulousRetailer"
},
"dateCreated": "2025-11-03T21:06:30+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00"
}Expand to see all coupon accounts and points account after purchase
{
"accountId": "4770682806",
"walletId": "248999311",
"campaignId": "100560017",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:01:20+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682806/08c681e67ad1009"
},
{
"accountId": "4770682807",
"walletId": "248999311",
"campaignId": "100560020",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:01:20+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682807/21134e90dc2f573"
},
{
"accountId": "4770682808",
"walletId": "248999311",
"campaignId": "100561823",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:01:20+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T21:01:20+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682808/8b73b3d3ee84aef"
},
{
"accountId": "4770682809",
"walletId": "248999311",
"campaignId": "101824928",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:01:20+00:00",
"end": "2026-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682809/144c1c17076f317"
},
{
"accountId": "4770682810",
"walletId": "248999311",
"campaignId": "1743751",
"type": "POINTS",
"clientType": "RETAILPOINTS",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:01:20+00:00",
"end": "2038-01-19T03:14:07+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"current": 1940,
"usable": 1940,
"locked": 0,
"lifetime": 1940,
"lifetimeSpend": 0,
"lifetimeSpendValue": 0,
"pending": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682810/0fcdd554e9eb522"
},
{
"accountId": "4770682894",
"walletId": "248999311",
"campaignId": "100560999",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:06:29+00:00",
"end": "2025-11-03T21:08:55+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682894/7af3f1c13082662"
},
{
"accountId": "4770682895",
"walletId": "248999311",
"campaignId": "100561737",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:06:28+00:00",
"end": "2025-11-03T21:08:55+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682895/4f96eb77cfa6a12"
},
{
"accountId": "4770682896",
"walletId": "248999311",
"campaignId": "101824930",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:06:27+00:00",
"end": "2025-11-03T21:08:55+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682896/d734d9e68ee7861"
},
{
"accountId": "4770682897",
"walletId": "248999311",
"campaignId": "100560018",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:06:26+00:00",
"end": "2025-11-03T21:08:55+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682897/f29f7cb9202584f"
}Use Case - Gemma returns all items
The following includes request and response payloads for Gemma's fulls refund transaction:
Expand to see payload example
{
"reference": "Full_20251103080000-111-01-1111",
"originalTransaction": {
"reference": "20251103080000-111-01-1111"
},
"location": {
"incomingIdentifier": "111",
"parentIncomingIdentifier": "AFabulousRetailer"
},
"basket": {
"type": "STANDARD",
"summary": {
"totalItems": 6,
"totalBasketValue": 7000
},
"contents": [
{
"upc": "245874",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 2000,
"totalUnitCost": 2000,
"description": "Lemonade",
"itemUnitCount": 2
},
{
"upc": "245875",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Coffee",
"itemUnitCount": 1
},
{
"upc": "245884",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Soap",
"itemUnitCount": 1
},
{
"upc": "245886",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Carrot",
"itemUnitCount": 1
},
{
"upc": "245868",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Pizza",
"itemUnitCount": 1
},
{
"upc": "245872",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Wine",
"itemUnitCount": 1
}
]
}
}{
"walletTransactions": [
{
"walletTransactionId": "533589299",
"parentWalletTransactionId": "533568633",
"walletId": "248999311",
"reference": "Full_20251103080000-111-01-1111",
"transactionDateTime": "2025-11-03T22:40:01+00:00",
"transactionDateTimeOffset": "+00:00",
"identityId": null,
"identity": null,
"type": "REFUND",
"status": "SETTLED",
"meta": null,
"state": "ORIGINAL",
"expiryDate": null,
"accounts": [
{
"accountId": "4770682806",
"accountTransactionId": "9432564610"
},
{
"accountId": "4770682809",
"accountTransactionId": "9432564614"
},
{
"accountId": "4770682810",
"accountTransactionId": "9432564620"
},
{
"accountId": "4770682810",
"accountTransactionId": "9432564628"
}
],
"basket": {
"contents": [
{
"upc": "245874",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 2000,
"totalUnitCost": 2000,
"description": "Lemonade",
"itemUnitCount": 2
},
{
"upc": "245875",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Coffee",
"itemUnitCount": 1
},
{
"upc": "245884",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Soap",
"itemUnitCount": 1
},
{
"upc": "245886",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Carrot",
"itemUnitCount": 1
},
{
"upc": "245868",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Pizza",
"itemUnitCount": 1
},
{
"upc": "245872",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Wine",
"itemUnitCount": 1
}
],
"summary": {
"totalItems": 6,
"totalBasketValue": 7000,
"results": {
"points": {
"spend": 0,
"debit": 0,
"refund": 1940,
"totalPointsTaken": 1940,
"earn": 0,
"credit": 0,
"totalPointsGiven": 0,
"totalMonetaryValue": 0
}
}
},
"payment": null
},
"channel": "api",
"location": {
"storeId": "111",
"storeParentId": "AFabulousRetailer"
},
"dateCreated": "2025-11-03T22:40:02+00:00",
"lastUpdated": "2025-11-03T22:40:02+00:00"
}
],
"accountTransactions": [
{
"accountTransactionId": "9432564610",
"parentAccountTransactionId": "9432378741",
"accountId": "4770682806",
"event": "UNREDEEM",
"value": 500,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-03T22:40:01+00:00",
"lastUpdated": "2025-11-03T22:40:01+00:00"
},
{
"accountTransactionId": "9432564614",
"parentAccountTransactionId": "9432378740",
"accountId": "4770682809",
"event": "UNREDEEM",
"value": 400,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-03T22:40:01+00:00",
"lastUpdated": "2025-11-03T22:40:01+00:00"
},
{
"accountTransactionId": "9432564620",
"parentAccountTransactionId": "9432378743",
"accountId": "4770682810",
"event": "REFUND_DEBIT",
"value": 440,
"source": 1,
"balancesBefore": {
"current": 1940,
"lifetime": 0
},
"balancesAfter": {
"current": 1500,
"lifetime": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-03T22:40:01+00:00",
"lastUpdated": "2025-11-03T22:40:01+00:00"
},
{
"accountTransactionId": "9432564628",
"parentAccountTransactionId": "9432378744",
"accountId": "4770682810",
"event": "REFUND_DEBIT",
"value": 1500,
"source": 1,
"balancesBefore": {
"current": 1500,
"lifetime": 0
},
"balancesAfter": {
"current": 0,
"lifetime": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-03T22:40:01+00:00",
"lastUpdated": "2025-11-03T22:40:01+00:00"
}
]
}Wallet Transaction after Full Refund
The original wallet transaction is now updated to accurately reflect zero basket contents, basket spend and rewards after the return. The original wallet transaction state has changed from "ORIGINAL" to "MODIFIED". A new wallet transaction for the refund is created to reflect the items that were returned.
Expand to see the original and refund wallet transactions
{
"walletTransactionId": "533568633",
"parentWalletTransactionId": "0",
"walletId": "248999311",
"reference": "20251103080000-111-01-1111",
"transactionDateTime": "2025-11-03T21:06:30+00:00",
"transactionDateTimeOffset": "+00:00",
"identityId": "201094997",
"identity": null,
"type": "SETTLE",
"status": "SETTLED",
"meta": null,
"state": "MODIFIED",
"expiryDate": null,
"accounts": [
{
"accountId": "4770682894",
"accountTransactionId": "9432378732"
},
{
"accountId": "4770682894",
"accountTransactionId": "9432378733"
},
{
"accountId": "4770682895",
"accountTransactionId": "9432378734"
},
{
"accountId": "4770682895",
"accountTransactionId": "9432378735"
},
{
"accountId": "4770682896",
"accountTransactionId": "9432378736"
},
{
"accountId": "4770682896",
"accountTransactionId": "9432378737"
},
{
"accountId": "4770682897",
"accountTransactionId": "9432378738"
},
{
"accountId": "4770682897",
"accountTransactionId": "9432378739"
},
{
"accountId": "4770682807",
"accountTransactionId": "9432378742"
}
],
"basket": {
"contents": null,
"summary": {
"totalItems": 0,
"totalBasketValue": 0,
"totalQualifyingAmount": null,
"totalDiscountAmount": {
"promotions": 0,
"staff": null,
"general": null
},
"totalTaxAmount": null,
"fulfilledBaseEarn": null,
"expectedPoints": [
{
"schemeId": "1743751",
"earn": 440,
"credit": 1500,
"isPending": false
}
],
"originalQualifiedAccounts": null,
"spendAdjudicationResults": null,
"results": {
"points": {
"spend": 0,
"debit": 0,
"refund": 0,
"totalPointsTaken": 0,
"earn": 0,
"credit": 0,
"totalPointsGiven": 0,
"totalMonetaryValue": 0
},
"pointsByScheme": null,
"tiers": null
},
"qualifiesResults": null,
"reporting": null,
"tierMembershipResults": null,
"redemptionChannel": null,
"adjudicationResults": null,
"adjustmentResults": null,
"bounceBackResults": null,
"tenderResults": null,
"adjustmentRules": null
},
"payment": null
},
"channel": "api",
"location": {
"storeId": "111",
"storeParentId": "AFabulousRetailer"
},
"dateCreated": "2025-11-03T21:06:30+00:00",
"lastUpdated": "2025-11-03T22:40:01+00:00"
} {
"walletTransactionId": "533589299",
"parentWalletTransactionId": "533568633",
"walletId": "248999311",
"reference": "Full_20251103080000-111-01-1111",
"transactionDateTime": "2025-11-03T22:40:01+00:00",
"transactionDateTimeOffset": "+00:00",
"identityId": null,
"identity": null,
"type": "REFUND",
"status": "SETTLED",
"meta": null,
"state": "ORIGINAL",
"expiryDate": null,
"accounts": [
{
"accountId": "4770682806",
"accountTransactionId": "9432564610"
},
{
"accountId": "4770682809",
"accountTransactionId": "9432564614"
},
{
"accountId": "4770682810",
"accountTransactionId": "9432564620"
},
{
"accountId": "4770682810",
"accountTransactionId": "9432564628"
}
],
"basket": {
"contents": [
{
"upc": "245874",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 2000,
"totalUnitCost": 2000,
"description": "Lemonade",
"itemUnitCount": 2
},
{
"upc": "245875",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Coffee",
"itemUnitCount": 1
},
{
"upc": "245884",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Soap",
"itemUnitCount": 1
},
{
"upc": "245886",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Carrot",
"itemUnitCount": 1
},
{
"upc": "245868",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Pizza",
"itemUnitCount": 1
},
{
"upc": "245872",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Wine",
"itemUnitCount": 1
}
],
"summary": {
"totalItems": 6,
"totalBasketValue": 7000,
"results": {
"points": {
"spend": 0,
"debit": 0,
"refund": 1940,
"totalPointsTaken": 1940,
"earn": 0,
"credit": 0,
"totalPointsGiven": 0,
"totalMonetaryValue": 0
}
}
},
"payment": null
},
"channel": "api",
"location": {
"storeId": "111",
"storeParentId": "AFabulousRetailer"
},
"dateCreated": "2025-11-03T22:40:02+00:00",
"lastUpdated": "2025-11-03T22:40:02+00:00"
}Accounts after Full Refund
The status of all targeted coupon accounts for "Unredeemable" campaigns have been updated from "USED" to "ACTIVE", since they were still in the eligible window of validity. All other coupon accounts, including those for open campaigns remain in the status of "USED".
The points account now reflects a balance of zero since all points were clawed back.
Expand to see all coupon accounts and points account after purchase
{
"total": 9,
"orderBy": [
{
"name": "accountId",
"order": "ASC"
}
],
"limit": 100,
"offset": 0,
"results": [
{
"accountId": "4770682806",
"walletId": "248999311",
"campaignId": "100560017",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:01:20+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T22:40:01+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682806/08c681e67ad1009"
},
{
"accountId": "4770682807",
"walletId": "248999311",
"campaignId": "100560020",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:01:20+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682807/21134e90dc2f573"
},
{
"accountId": "4770682808",
"walletId": "248999311",
"campaignId": "100561823",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:01:20+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T21:01:20+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682808/8b73b3d3ee84aef"
},
{
"accountId": "4770682809",
"walletId": "248999311",
"campaignId": "101824928",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:01:20+00:00",
"end": "2026-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T22:40:01+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682809/144c1c17076f317"
},
{
"accountId": "4770682810",
"walletId": "248999311",
"campaignId": "1743751",
"type": "POINTS",
"clientType": "RETAILPOINTS",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:01:20+00:00",
"end": "2038-01-19T03:14:07+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:01:20+00:00",
"lastUpdated": "2025-11-03T22:40:01+00:00",
"overrides": [],
"balances": {
"current": 0,
"usable": 0,
"locked": 0,
"lifetime": 0,
"lifetimeSpend": 0,
"lifetimeSpendValue": 0,
"pending": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682810/0fcdd554e9eb522"
},
{
"accountId": "4770682894",
"walletId": "248999311",
"campaignId": "100560999",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:06:29+00:00",
"end": "2025-11-03T21:08:55+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682894/7af3f1c13082662"
},
{
"accountId": "4770682895",
"walletId": "248999311",
"campaignId": "100561737",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:06:28+00:00",
"end": "2025-11-03T21:08:55+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682895/4f96eb77cfa6a12"
},
{
"accountId": "4770682896",
"walletId": "248999311",
"campaignId": "101824930",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:06:27+00:00",
"end": "2025-11-03T21:08:55+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682896/d734d9e68ee7861"
},
{
"accountId": "4770682897",
"walletId": "248999311",
"campaignId": "100560018",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T21:06:26+00:00",
"end": "2025-11-03T21:08:55+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T21:08:55+00:00",
"lastUpdated": "2025-11-03T21:08:55+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770682897/f29f7cb9202584f"
}
]
}Summary of Rewards Clawed Back
After the full refund, all rewards are clawed back from Gemma:
- Total Discount Reward reversed: £15.90
- Targeted Coupon Account for the coffee campaign 100560017 (Unredeemable) has been updated from USED to ACTIVE status and can be used in future transactions.
- Total Points Reward clawed back: 1940
- Targeted Coupon Account for the basket points campaign 101824928 (Unredeemable) has been updated from USED to ACTIVE status and can be used in future transactions.
- Alternative Reward of the coupon remains
- A coupon for future use for redeeming the open Pizza offer that will award 1000 points for spending £10
Partial Refund
In a Partial Refund scenario, all rewards are first clawed back and eligible rewards are issued based on the remaining items in the basket. Therefore the following can be expected in account and wallet transactions once a partial refund is complete:
- Coupon accounts being unredeemed for the old value first and then being redeemed again for the new value if applicable
- A refund debit of the original base earn points and a credit of a new base earn value
- A debit of points originally earned from offers and a credit of points from offers that were still applicable after the refund.
Original Transaction Data
The following includes request and response payloads for Gemma's original purchase transaction for the scenario presented earlier:
Expand to see the Wallet Open request and response payloads for the original purchase
{
"identity": {
"identityValue": "1111111111111111_Nov3c"
},
"reference": "20251103080000-111-01-1112",
"lock": true,
"location": {
"incomingIdentifier": "111",
"parentIncomingIdentifier": "AFabulousRetailer"
},
"options": {
"adjustBasket": {
"includeOpenOffers": true,
"enabled": true
},
"analyseBasket": {
"includeOpenOffers": true,
"enabled": true
}
},
"basket": {
"type": "STANDARD",
"summary": {
"totalItems": 6,
"totalBasketValue": 7000
},
"contents": [
{
"upc": "245874",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 2000,
"totalUnitCost": 2000,
"description": "Lemonade",
"itemUnitCount": 2
},
{
"upc": "245875",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Coffee",
"itemUnitCount": 1
},
{
"upc": "245884",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Soap",
"itemUnitCount": 1
},
{
"upc": "245886",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Carrot",
"itemUnitCount": 1
},
{
"upc": "245868",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Pizza",
"itemUnitCount": 1
},
{
"upc": "245872",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Wine",
"itemUnitCount": 1
}
]
}
}{
"analyseBasketResults": {
"basket": {
"type": "ENRICHED",
"summary": {
"totalItems": 6,
"totalBasketValue": 5410,
"totalDiscountAmount": {
"promotions": 1590
},
"qualifiesResults": [
{
"instanceId": "101824930-1",
"totalMatchingUnits": null,
"totalMatchingSpend": 1000,
"totalOverallMatchingSpend": null
},
{
"instanceId": "101824928-1",
"totalMatchingUnits": null,
"totalMatchingSpend": 1000,
"totalOverallMatchingSpend": null
}
],
"adjustmentResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "101824930",
"instanceId": "101824930-1",
"relatedAccountIds": [],
"success": null,
"type": "createRedeem",
"multiItem": [],
"value": 490,
"isUnredeemable": false,
"targetedAccountId": null,
"targetedWalletId": "249001230",
"totalMatchingUnits": null,
"playOrderPosition": 3,
"totalRewardUnits": 6,
"totalDiscountAmount": 490
}
],
"results": {
"points": {
"spend": 0,
"debit": 0,
"refund": 0,
"totalPointsTaken": 0,
"earn": 440,
"credit": 1500,
"totalPointsGiven": 1940,
"totalMonetaryValue": 0
},
"tiers": null
},
"adjudicationResults": [
{
"resourceType": "SCHEME",
"resourceId": "1743751",
"instanceId": "1743751-1",
"success": null,
"type": "earn",
"value": null,
"balances": {
"current": 440
},
"isRefundable": true,
"isUnredeemable": false,
"relatedAccountIds": [],
"targetedAccountId": "4770765806",
"targetedWalletId": "249001230",
"totalMatchingUnits": null,
"playOrderPosition": 4
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}
]
}
},
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},
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},
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},
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},
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}
}
},
"redemptionWindows": {},
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}
},
{
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},
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}
},
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}
},
{
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},
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"end": "2026-12-31T23:59:00+00:00"
},
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},
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"offerId": "1958887",
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},
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}
}
},
"redemptionWindows": {},
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}
},
{
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},
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"start": "2025-11-03T22:47:48+00:00",
"end": "2038-01-19T03:14:07+00:00"
},
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"lastUpdated": "2025-11-03T22:47:48+00:00",
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},
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},
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},
"details": {
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"alternativeName": "",
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"screenMessage": ""
},
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},
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],
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},
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"product": {
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{
"products": {
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"items": [
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},
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],
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{
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},
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},
"redemptionRates": {
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"basketAdjudicationResult": null,
"spendAdjudicationResults": null,
"transactionCapabilities": {
"loyalty": {
"spend": true,
"earn": true
}
}
}Expand to see the Wallet Settle request and response payloads for the original purchase
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{
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},
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{
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{
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{
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},
{
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"properties": [],
"dateCreated": "2025-11-03T22:54:29+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00"
}
]
}Expand to see the Wallet Transaction for the original purchase
{
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"walletId": "249001230",
"reference": "20251103080000-111-01-1112",
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{
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{
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{
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{
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"multiItem": [
"245884"
],
"value": 200,
"isUnredeemable": false,
"targetedAccountId": "4770784789",
"targetedWalletId": "249001230",
"totalMatchingUnits": 1,
"playOrderPosition": 1,
"totalRewardUnits": 1,
"totalDiscountAmount": 200
}
],
"itemUnitDiscount": 200,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 80
},
{
"instanceId": "1743751-1",
"value": 71
},
{
"instanceId": "101824928-1",
"value": 65
}
]
},
{
"upc": "245886",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 100,
"totalUnitCost": 1000,
"description": "Carrot",
"itemUnitCount": 1,
"qualifiesResults": [
{
"instanceId": "100560020-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
],
"adjustmentResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "100560020",
"instanceId": "100560020-1",
"relatedAccountIds": [
"4770765803"
],
"success": true,
"type": "redeem",
"multiItem": [],
"value": 900,
"isUnredeemable": false,
"targetedAccountId": "4770765803",
"targetedWalletId": "249001230",
"totalMatchingUnits": 1,
"playOrderPosition": 2,
"totalRewardUnits": 1,
"totalDiscountAmount": 900
}
],
"itemUnitDiscount": 900,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 10
},
{
"instanceId": "1743751-1",
"value": 8
},
{
"instanceId": "101824928-1",
"value": 8
}
]
},
{
"upc": "245868",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Pizza",
"itemUnitCount": 1,
"contributionResults": [
{
"instanceId": "101824930-1",
"value": 100
},
{
"instanceId": "1743751-1",
"value": 89
},
{
"instanceId": "101824928-1",
"value": 81
}
],
"qualifiesResults": [
{
"instanceId": "100560999-1",
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null
}
]
},
{
"upc": "245872",
"itemUnitCost": 1000,
"salesKey": "SALE",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Wine",
"itemUnitCount": 1
}
],
"summary": {
"totalItems": 6,
"totalBasketValue": 5410,
"totalDiscountAmount": {
"promotions": 1590
},
"qualifiesResults": [
{
"instanceId": "101824930-1",
"totalMatchingUnits": null,
"totalMatchingSpend": 1000,
"totalOverallMatchingSpend": null
},
{
"instanceId": "101824928-1",
"totalMatchingUnits": null,
"totalMatchingSpend": 1000,
"totalOverallMatchingSpend": null
}
],
"adjustmentResults": [
{
"resourceType": "CAMPAIGN",
"resourceId": "101824930",
"instanceId": "101824930-1",
"relatedAccountIds": [
"4770784788"
],
"success": true,
"type": "redeem",
"multiItem": [],
"value": 490,
"isUnredeemable": false,
"targetedAccountId": "4770784788",
"targetedWalletId": "249001230",
"totalMatchingUnits": null,
"playOrderPosition": 3,
"totalRewardUnits": 6,
"totalDiscountAmount": 490
}
],
"results": {
"points": {
"spend": 0,
"debit": 0,
"refund": 0,
"totalPointsTaken": 0,
"earn": 440,
"credit": 1500,
"totalPointsGiven": 1940,
"totalMonetaryValue": 0
},
"tiers": null
},
"adjudicationResults": [
{
"resourceType": "SCHEME",
"resourceId": "1743751",
"instanceId": "1743751-1",
"success": true,
"type": "earn",
"value": null,
"balances": {
"current": 440
},
"isRefundable": true,
"isUnredeemable": false,
"relatedAccountIds": [],
"targetedAccountId": "4770765806",
"targetedWalletId": "249001230",
"totalMatchingUnits": null,
"playOrderPosition": 4
},
{
"resourceType": "CAMPAIGN",
"resourceId": "101824928",
"instanceId": "101824928-1",
"success": true,
"type": "redeem",
"value": 400,
"balances": null,
"isRefundable": true,
"isUnredeemable": true,
"relatedAccountIds": [
"4770765805"
],
"targetedAccountId": "4770765805",
"targetedWalletId": "249001230",
"totalMatchingUnits": null,
"playOrderPosition": 7,
"totalRewardUnits": 12
},
{
"resourceType": "CAMPAIGN",
"resourceId": "101824928",
"instanceId": "101824928-1",
"success": true,
"type": "credit",
"value": null,
"balances": {
"current": 400
},
"isRefundable": true,
"isUnredeemable": true,
"relatedAccountIds": [
"4770765805"
],
"targetedAccountId": "4770765806",
"targetedWalletId": "249001230",
"totalMatchingUnits": null,
"playOrderPosition": 7
},
{
"resourceType": "CAMPAIGN",
"resourceId": "100560999",
"instanceId": "100560999-1",
"success": true,
"type": "redeem",
"value": 0,
"balances": null,
"isRefundable": true,
"isUnredeemable": false,
"relatedAccountIds": [
"4770784786"
],
"targetedAccountId": "4770784786",
"targetedWalletId": "249001230",
"totalMatchingUnits": null,
"playOrderPosition": 8,
"totalRewardUnits": 0
}
],
"expectedPoints": [
{
"schemeId": "1743751",
"earn": 440,
"credit": 1500,
"isPending": false
}
]
},
"payment": null
},
"channel": "api",
"location": {
"storeId": "111",
"storeParentId": "AFabulousRetailer"
},
"dateCreated": "2025-11-03T22:48:48+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00"
}Expand to see all coupon accounts and points account after the original purchase
{
"accountId": "4770765802",
"walletId": "249001230",
"campaignId": "100560017",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:47:48+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:47:48+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770765802/fc19df2a53df425"
},
{
"accountId": "4770765803",
"walletId": "249001230",
"campaignId": "100560020",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:47:48+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:47:48+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770765803/f8d5b307d7bb714"
},
{
"accountId": "4770765804",
"walletId": "249001230",
"campaignId": "100561823",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:47:48+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:47:48+00:00",
"lastUpdated": "2025-11-03T22:47:48+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770765804/9e44fe1de45f9dc"
},
{
"accountId": "4770765805",
"walletId": "249001230",
"campaignId": "101824928",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:47:48+00:00",
"end": "2026-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:47:48+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770765805/998f5033fb262b4"
},
{
"accountId": "4770765806",
"walletId": "249001230",
"campaignId": "1743751",
"type": "POINTS",
"clientType": "RETAILPOINTS",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:47:48+00:00",
"end": "2038-01-19T03:14:07+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:47:48+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00",
"overrides": [],
"balances": {
"current": 1940,
"usable": 1940,
"locked": 0,
"lifetime": 1940,
"lifetimeSpend": 0,
"lifetimeSpendValue": 0,
"pending": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770765806/63e683e3691c5cc"
},
{
"accountId": "4770784786",
"walletId": "249001230",
"campaignId": "100560999",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:48:47+00:00",
"end": "2025-11-03T22:54:29+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:54:29+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770784786/2b7b59350160b89"
},
{
"accountId": "4770784787",
"walletId": "249001230",
"campaignId": "100561737",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:48:46+00:00",
"end": "2025-11-03T22:54:29+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:54:29+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770784787/759801b42cfd31c"
},
{
"accountId": "4770784788",
"walletId": "249001230",
"campaignId": "101824930",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:48:45+00:00",
"end": "2025-11-03T22:54:29+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:54:29+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770784788/9222005572b62f1"
},
{
"accountId": "4770784789",
"walletId": "249001230",
"campaignId": "100560018",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:48:44+00:00",
"end": "2025-11-03T22:54:29+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:54:29+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770784789/4a1b6754cf0179c"
}
]Use Case - Gemma returns some items
Consider this scenario for all the items that Gemma had originally purchased. Gemma has decided to return the following items for a total refund of £20 out of the original total purchase of £70:
- 1 of 2 bottles of lemonades for £10.00 each
- 1 container of coffee for £10.00
The following includes request and response payloads for Gemma's partial refund transaction:
Expand to see the request and response payloads for the partial refund
{
"reference": "Partial_20251106080000-111-01-1112",
"originalTransaction": {
"reference": "20251103080000-111-01-1112"
},
"location": {
"incomingIdentifier": "111",
"parentIncomingIdentifier": "AFabulousRetailer"
},
"basket": {
"type": "STANDARD",
"summary": {
"totalItems": 6,
"totalBasketValue": 7000
},
"contents": [
{
"upc": "245874",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Lemonade",
"itemUnitCount": 1
},
{
"upc": "245875",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Coffee",
"itemUnitCount": 1
}
]
}
}{
"walletTransactions": [
{
"walletTransactionId": "535766924",
"parentWalletTransactionId": "533592943",
"walletId": "249001230",
"reference": "Partial_20251106080000-111-01-1112",
"transactionDateTime": "2025-11-06T22:17:45+00:00",
"transactionDateTimeOffset": "+00:00",
"identityId": null,
"identity": null,
"type": "REFUND",
"status": "SETTLED",
"meta": null,
"state": "ORIGINAL",
"expiryDate": null,
"accounts": [
{
"accountId": "4770784787",
"accountTransactionId": "9454043215"
},
{
"accountId": "4770765802",
"accountTransactionId": "9454043217"
},
{
"accountId": "4770784789",
"accountTransactionId": "9454043222"
},
{
"accountId": "4770765803",
"accountTransactionId": "9454043225"
},
{
"accountId": "4770765805",
"accountTransactionId": "9454043229"
},
{
"accountId": "4770765806",
"accountTransactionId": "9454043236"
},
{
"accountId": "4770765806",
"accountTransactionId": "9454043241"
},
{
"accountId": "4770765806",
"accountTransactionId": "9454043245"
},
{
"accountId": "4770765806",
"accountTransactionId": "9454043247"
},
{
"accountId": "4770784787",
"accountTransactionId": "9454043251"
},
{
"accountId": "4770784789",
"accountTransactionId": "9454043253"
},
{
"accountId": "4770765803",
"accountTransactionId": "9454043257"
}
],
"basket": {
"contents": [
{
"upc": "245874",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Lemonade",
"itemUnitCount": 1
},
{
"upc": "245875",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Coffee",
"itemUnitCount": 1
}
],
"summary": {
"totalItems": 6,
"totalBasketValue": 7000,
"results": {
"points": {
"spend": 0,
"debit": 0,
"refund": 1940,
"totalPointsTaken": 1940,
"earn": 500,
"credit": 300,
"totalPointsGiven": 800,
"totalMonetaryValue": 0
}
}
},
"payment": null
},
"channel": "api",
"location": {
"storeId": "111",
"storeParentId": "AFabulousRetailer"
},
"dateCreated": "2025-11-06T22:17:46+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
}
],
"accountTransactions": [
{
"accountTransactionId": "9454043215",
"parentAccountTransactionId": "9432640029",
"accountId": "4770784787",
"event": "UNREDEEM",
"value": 600,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:45+00:00",
"lastUpdated": "2025-11-06T22:17:45+00:00"
},
{
"accountTransactionId": "9454043217",
"parentAccountTransactionId": "9432640044",
"accountId": "4770765802",
"event": "UNREDEEM",
"value": 500,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:45+00:00",
"lastUpdated": "2025-11-06T22:17:45+00:00"
},
{
"accountTransactionId": "9454043222",
"parentAccountTransactionId": "9432640033",
"accountId": "4770784789",
"event": "UNREDEEM",
"value": 200,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:45+00:00",
"lastUpdated": "2025-11-06T22:17:45+00:00"
},
{
"accountTransactionId": "9454043225",
"parentAccountTransactionId": "9432640048",
"accountId": "4770765803",
"event": "UNREDEEM",
"value": 900,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:46+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
},
{
"accountTransactionId": "9454043229",
"parentAccountTransactionId": "9432640041",
"accountId": "4770765805",
"event": "UNREDEEM",
"value": 400,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:46+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
},
{
"accountTransactionId": "9454043236",
"parentAccountTransactionId": "9432640053",
"accountId": "4770765806",
"event": "REFUND_DEBIT",
"value": 440,
"source": 1,
"balancesBefore": {
"current": 1940,
"lifetime": 0
},
"balancesAfter": {
"current": 1500,
"lifetime": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:46+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
},
{
"accountTransactionId": "9454043241",
"parentAccountTransactionId": "9432640057",
"accountId": "4770765806",
"event": "REFUND_DEBIT",
"value": 1500,
"source": 1,
"balancesBefore": {
"current": 1500,
"lifetime": 0
},
"balancesAfter": {
"current": 0,
"lifetime": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:46+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
},
{
"accountTransactionId": "9454043245",
"parentAccountTransactionId": "",
"accountId": "4770765806",
"event": "EARN",
"value": 500,
"source": 1,
"balancesBefore": {
"current": 0,
"lifetime": 0
},
"balancesAfter": {
"current": 500,
"lifetime": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:46+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
},
{
"accountTransactionId": "9454043247",
"parentAccountTransactionId": "",
"accountId": "4770765806",
"event": "CREDIT",
"value": 300,
"source": 1,
"balancesBefore": {
"current": 500,
"lifetime": 0
},
"balancesAfter": {
"current": 800,
"lifetime": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:46+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
},
{
"accountTransactionId": "9454043251",
"parentAccountTransactionId": "",
"accountId": "4770784787",
"event": "REDEEM",
"value": 300,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:46+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
},
{
"accountTransactionId": "9454043253",
"parentAccountTransactionId": "",
"accountId": "4770784789",
"event": "REDEEM",
"value": 1000,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:46+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
},
{
"accountTransactionId": "9454043257",
"parentAccountTransactionId": "",
"accountId": "4770765803",
"event": "REDEEM",
"value": 0,
"source": 1,
"balancesBefore": {
"available": 0,
"refundable": 0
},
"balancesAfter": {
"available": 0,
"refundable": 0
},
"transactionDetails": {
"merchant_store_id": "111",
"merchant_store_parent_id": "AFabulousRetailer"
},
"properties": [],
"dateCreated": "2025-11-06T22:17:46+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
}
]
}Wallet Transaction after the Partial Refund
The original wallet transaction is now updated to accurately reflect the updated basket contents, basket spend and rewards after the return. The original wallet transaction state has changed from "ORIGINAL" to "MODIFIED". A new wallet transaction for the refund is created to reflect the items that were returned.
Expand to see the original and refund wallet transactions
{
"walletTransactionId": "533592943",
"parentWalletTransactionId": "0",
"walletId": "249001230",
"reference": "20251103080000-111-01-1112",
"transactionDateTime": "2025-11-03T22:48:48+00:00",
"transactionDateTimeOffset": "+00:00",
"identityId": "201095815",
"identity": null,
"type": "SETTLE",
"status": "SETTLED",
"meta": null,
"state": "MODIFIED",
"expiryDate": null,
"accounts": [
{
"accountId": "4770784786",
"accountTransactionId": "9432640026"
},
{
"accountId": "4770784786",
"accountTransactionId": "9432640027"
},
{
"accountId": "4770784787",
"accountTransactionId": "9432640028"
},
{
"accountId": "4770784788",
"accountTransactionId": "9432640030"
},
{
"accountId": "4770784788",
"accountTransactionId": "9432640031"
},
{
"accountId": "4770784789",
"accountTransactionId": "9432640032"
},
{
"accountId": "4770765806",
"accountTransactionId": "9454043245"
},
{
"accountId": "4770765806",
"accountTransactionId": "9454043247"
},
{
"accountId": "4770784787",
"accountTransactionId": "9454043251"
},
{
"accountId": "4770784789",
"accountTransactionId": "9454043253"
},
{
"accountId": "4770765803",
"accountTransactionId": "9454043257"
}
],
"basket": {
"contents": [
{
"sku": null,
"upc": "245874",
"salesKey": "SALE",
"description": "Lemonade",
"itemUnitCost": 1000,
"itemUnitMetric": null,
"itemUnitCount": 1,
"itemFulfilCount": null,
"itemUnitDiscount": null,
"totalUnitCost": 1000,
"totalUnitCostAfterDiscount": 1000,
"taxRate": null,
"taxAmount": null,
"qualifies": {
"points": true,
"discount": true
},
"relatedContents": null,
"qualifiesResults": [
{
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null,
"instanceId": "100561737-1"
}
],
"contributionResults": [
{
"value": 200,
"instanceId": "101824930-1"
},
{
"value": 183,
"instanceId": "1743751-1"
},
{
"value": 600,
"instanceId": "100561737-1"
},
{
"value": 165,
"instanceId": "101824928-1"
},
{
"value": 100,
"instanceId": "1743751-1"
}
],
"meta": null,
"redemptionPartnerIncomingIdentifier": null,
"outletIncomingIdentifier": null,
"adjudicationResults": [
{
"value": 300,
"isRefundable": true,
"balances": null,
"rewardType": null,
"resourceType": "CAMPAIGN",
"resourceId": "100561737",
"instanceId": "100561737-1",
"relatedAccountIds": [
"4770784787"
],
"success": true,
"type": "redeem",
"isUnredeemable": false,
"targetedAccountId": "4770784787",
"targetedWalletId": "249001230",
"totalMatchingUnits": null,
"playOrderPosition": null,
"totalRewardUnits": null
},
{
"value": null,
"isRefundable": true,
"balances": {
"current": 300
},
"rewardType": null,
"resourceType": "CAMPAIGN",
"resourceId": "100561737",
"instanceId": "100561737-1",
"relatedAccountIds": [
"4770784787"
],
"success": true,
"type": "credit",
"isUnredeemable": false,
"targetedAccountId": "4770765806",
"targetedWalletId": "249001230",
"totalMatchingUnits": null,
"playOrderPosition": null,
"totalRewardUnits": null
}
],
"adjustmentResults": null,
"bounceBackResults": null,
"tenderResults": null,
"adjustmentRules": null
},
{
"sku": null,
"upc": "245884",
"salesKey": "SALE",
"description": "Soap",
"itemUnitCost": 1000,
"itemUnitMetric": null,
"itemUnitCount": 1,
"itemFulfilCount": null,
"itemUnitDiscount": -1000,
"totalUnitCost": 1000,
"totalUnitCostAfterDiscount": 2000,
"taxRate": null,
"taxAmount": null,
"qualifies": {
"points": true,
"discount": true
},
"relatedContents": null,
"qualifiesResults": [
{
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null,
"instanceId": "100560018-1"
},
{
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null,
"instanceId": "100560018-1"
}
],
"contributionResults": [
{
"value": 80,
"instanceId": "101824930-1"
},
{
"value": 71,
"instanceId": "1743751-1"
},
{
"value": 65,
"instanceId": "101824928-1"
},
{
"value": 200,
"instanceId": "1743751-1"
}
],
"meta": null,
"redemptionPartnerIncomingIdentifier": null,
"outletIncomingIdentifier": null,
"adjudicationResults": null,
"adjustmentResults": [
{
"totalDiscountAmount": -1000,
"multiItem": [
"245884"
],
"value": -1000,
"resourceType": "CAMPAIGN",
"resourceId": "100560018",
"instanceId": "100560018-1",
"relatedAccountIds": [
"4770784789"
],
"success": true,
"type": "redeem",
"isUnredeemable": false,
"targetedAccountId": "4770784789",
"targetedWalletId": "249001230",
"totalMatchingUnits": -1,
"playOrderPosition": 1,
"totalRewardUnits": 1
}
],
"bounceBackResults": null,
"tenderResults": null,
"adjustmentRules": null
},
{
"sku": null,
"upc": "245886",
"salesKey": "SALE",
"description": "Carrot",
"itemUnitCost": 1000,
"itemUnitMetric": null,
"itemUnitCount": 1,
"itemFulfilCount": null,
"itemUnitDiscount": 0,
"totalUnitCost": 1000,
"totalUnitCostAfterDiscount": 1000,
"taxRate": null,
"taxAmount": null,
"qualifies": {
"points": true,
"discount": true
},
"relatedContents": null,
"qualifiesResults": [
{
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null,
"instanceId": "100560020-1"
},
{
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null,
"instanceId": "100560020-1"
}
],
"contributionResults": [
{
"value": 10,
"instanceId": "101824930-1"
},
{
"value": 8,
"instanceId": "1743751-1"
},
{
"value": 8,
"instanceId": "101824928-1"
},
{
"value": 100,
"instanceId": "1743751-1"
}
],
"meta": null,
"redemptionPartnerIncomingIdentifier": null,
"outletIncomingIdentifier": null,
"adjudicationResults": null,
"adjustmentResults": [
{
"totalDiscountAmount": 0,
"multiItem": [],
"value": 0,
"resourceType": "CAMPAIGN",
"resourceId": "100560020",
"instanceId": "100560020-1",
"relatedAccountIds": [
"4770765803"
],
"success": true,
"type": "redeem",
"isUnredeemable": false,
"targetedAccountId": "4770765803",
"targetedWalletId": "249001230",
"totalMatchingUnits": 1,
"playOrderPosition": 2,
"totalRewardUnits": 1
}
],
"bounceBackResults": null,
"tenderResults": null,
"adjustmentRules": null
},
{
"sku": null,
"upc": "245868",
"salesKey": "SALE",
"description": "Pizza",
"itemUnitCost": 1000,
"itemUnitMetric": null,
"itemUnitCount": 1,
"itemFulfilCount": null,
"itemUnitDiscount": null,
"totalUnitCost": 1000,
"totalUnitCostAfterDiscount": 1000,
"taxRate": null,
"taxAmount": null,
"qualifies": {
"points": true,
"discount": true
},
"relatedContents": null,
"qualifiesResults": [
{
"totalMatchingUnits": 1,
"totalMatchingSpend": 1,
"totalOverallMatchingSpend": null,
"instanceId": "100560999-1"
}
],
"contributionResults": [
{
"value": 100,
"instanceId": "101824930-1"
},
{
"value": 89,
"instanceId": "1743751-1"
},
{
"value": 81,
"instanceId": "101824928-1"
},
{
"value": 100,
"instanceId": "1743751-1"
}
],
"meta": null,
"redemptionPartnerIncomingIdentifier": null,
"outletIncomingIdentifier": null,
"adjudicationResults": [
{
"value": 0,
"isRefundable": true,
"balances": null,
"rewardType": null,
"resourceType": "CAMPAIGN",
"resourceId": "100560999",
"instanceId": "100560999-1",
"relatedAccountIds": [
"4770784786"
],
"success": true,
"type": "redeem",
"isUnredeemable": false,
"targetedAccountId": "4770784786",
"targetedWalletId": "249001230",
"totalMatchingUnits": null,
"playOrderPosition": null,
"totalRewardUnits": null
}
],
"adjustmentResults": null,
"bounceBackResults": null,
"tenderResults": null,
"adjustmentRules": null
},
{
"sku": null,
"upc": "245872",
"salesKey": "SALE",
"description": "Wine",
"itemUnitCost": 1000,
"itemUnitMetric": null,
"itemUnitCount": 1,
"itemFulfilCount": null,
"itemUnitDiscount": null,
"totalUnitCost": 1000,
"totalUnitCostAfterDiscount": 1000,
"taxRate": null,
"taxAmount": null,
"qualifies": {
"points": true,
"discount": true
},
"relatedContents": null,
"qualifiesResults": null,
"contributionResults": null,
"meta": null,
"redemptionPartnerIncomingIdentifier": null,
"outletIncomingIdentifier": null,
"adjudicationResults": null,
"adjustmentResults": null,
"bounceBackResults": null,
"tenderResults": null,
"adjustmentRules": null
}
],
"summary": {
"totalItems": 0,
"totalBasketValue": 6000,
"totalQualifyingAmount": null,
"totalDiscountAmount": {
"promotions": -1000,
"staff": null,
"general": null
},
"totalTaxAmount": null,
"fulfilledBaseEarn": null,
"expectedPoints": [
{
"schemeId": "1743751",
"earn": 440,
"credit": 1500,
"isPending": false
}
],
"originalQualifiedAccounts": null,
"spendAdjudicationResults": null,
"results": {
"points": {
"spend": 0,
"debit": 0,
"refund": 0,
"totalPointsTaken": 0,
"earn": 500,
"credit": 300,
"totalPointsGiven": 800,
"totalMonetaryValue": 0
},
"pointsByScheme": null,
"tiers": null
},
"qualifiesResults": null,
"reporting": null,
"tierMembershipResults": null,
"redemptionChannel": null,
"adjudicationResults": [
{
"value": null,
"isRefundable": true,
"balances": {
"current": 500
},
"rewardType": null,
"resourceType": "SCHEME",
"resourceId": "1743751",
"instanceId": "1743751-1",
"relatedAccountIds": [],
"success": true,
"type": "earn",
"isUnredeemable": false,
"targetedAccountId": "4770765806",
"targetedWalletId": "249001230",
"totalMatchingUnits": null,
"playOrderPosition": 3,
"totalRewardUnits": null
}
],
"adjustmentResults": null,
"bounceBackResults": null,
"tenderResults": null,
"adjustmentRules": null
},
"payment": null
},
"channel": "api",
"location": {
"storeId": "111",
"storeParentId": "AFabulousRetailer"
},
"dateCreated": "2025-11-03T22:48:48+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
}{
"walletTransactionId": "535766924",
"parentWalletTransactionId": "533592943",
"walletId": "249001230",
"reference": "Partial_20251106080000-111-01-1112",
"transactionDateTime": "2025-11-06T22:17:45+00:00",
"transactionDateTimeOffset": "+00:00",
"identityId": null,
"identity": null,
"type": "REFUND",
"status": "SETTLED",
"meta": null,
"state": "ORIGINAL",
"expiryDate": null,
"accounts": [
{
"accountId": "4770784787",
"accountTransactionId": "9454043215"
},
{
"accountId": "4770765802",
"accountTransactionId": "9454043217"
},
{
"accountId": "4770784789",
"accountTransactionId": "9454043222"
},
{
"accountId": "4770765803",
"accountTransactionId": "9454043225"
},
{
"accountId": "4770765805",
"accountTransactionId": "9454043229"
},
{
"accountId": "4770765806",
"accountTransactionId": "9454043236"
},
{
"accountId": "4770765806",
"accountTransactionId": "9454043241"
},
{
"accountId": "4770765806",
"accountTransactionId": "9454043245"
},
{
"accountId": "4770765806",
"accountTransactionId": "9454043247"
},
{
"accountId": "4770784787",
"accountTransactionId": "9454043251"
},
{
"accountId": "4770784789",
"accountTransactionId": "9454043253"
},
{
"accountId": "4770765803",
"accountTransactionId": "9454043257"
}
],
"basket": {
"contents": [
{
"upc": "245874",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Lemonade",
"itemUnitCount": 1
},
{
"upc": "245875",
"itemUnitCost": 1000,
"salesKey": "REFUND",
"totalUnitCostAfterDiscount": 1000,
"totalUnitCost": 1000,
"description": "Coffee",
"itemUnitCount": 1
}
],
"summary": {
"totalItems": 6,
"totalBasketValue": 7000,
"results": {
"points": {
"spend": 0,
"debit": 0,
"refund": 1940,
"totalPointsTaken": 1940,
"earn": 500,
"credit": 300,
"totalPointsGiven": 800,
"totalMonetaryValue": 0
}
}
},
"payment": null
},
"channel": "api",
"location": {
"storeId": "111",
"storeParentId": "AFabulousRetailer"
},
"dateCreated": "2025-11-06T22:17:46+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00"
}Accounts after the Partial Refund
The status of all targeted coupon accounts for "Unredeemable" campaigns have been updated from "USED" to "ACTIVE", since they were still in the eligible window of validity. All other coupon accounts, including those for open campaigns remain in the status of "USED".
The points account now reflects an updated balance after points were clawed back.
Expand to see all coupon accounts and points account after the partial refund
{
"accountId": "4770765802",
"walletId": "249001230",
"campaignId": "100560017",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:47:48+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:47:48+00:00",
"lastUpdated": "2025-11-06T22:17:45+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770765802/fc19df2a53df425"
},
{
"accountId": "4770765803",
"walletId": "249001230",
"campaignId": "100560020",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:47:48+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:47:48+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770765803/f8d5b307d7bb714"
},
{
"accountId": "4770765804",
"walletId": "249001230",
"campaignId": "100561823",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:47:48+00:00",
"end": "2025-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:47:48+00:00",
"lastUpdated": "2025-11-03T22:47:48+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770765804/9e44fe1de45f9dc"
},
{
"accountId": "4770765805",
"walletId": "249001230",
"campaignId": "101824928",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:47:48+00:00",
"end": "2026-12-31T23:59:00+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:47:48+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770765805/998f5033fb262b4"
},
{
"accountId": "4770765806",
"walletId": "249001230",
"campaignId": "1743751",
"type": "POINTS",
"clientType": "RETAILPOINTS",
"status": "ACTIVE",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:47:48+00:00",
"end": "2038-01-19T03:14:07+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:47:48+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00",
"overrides": [],
"balances": {
"current": 800,
"usable": 800,
"locked": 0,
"lifetime": 800,
"lifetimeSpend": 0,
"lifetimeSpendValue": 0,
"pending": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770765806/63e683e3691c5cc"
},
{
"accountId": "4770784786",
"walletId": "249001230",
"campaignId": "100560999",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:48:47+00:00",
"end": "2025-11-03T22:54:29+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:54:29+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770784786/2b7b59350160b89"
},
{
"accountId": "4770784787",
"walletId": "249001230",
"campaignId": "100561737",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:48:46+00:00",
"end": "2025-11-03T22:54:29+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:54:29+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770784787/759801b42cfd31c"
},
{
"accountId": "4770784788",
"walletId": "249001230",
"campaignId": "101824930",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:48:45+00:00",
"end": "2025-11-03T22:54:29+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:54:29+00:00",
"lastUpdated": "2025-11-03T22:54:29+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770784788/9222005572b62f1"
},
{
"accountId": "4770784789",
"walletId": "249001230",
"campaignId": "100560018",
"type": "ECOUPON",
"clientType": "OFFER",
"status": "USED",
"state": "LOADED",
"dates": {
"start": "2025-11-03T22:48:44+00:00",
"end": "2025-11-03T22:54:29+00:00"
},
"meta": [],
"dateCreated": "2025-11-03T22:54:29+00:00",
"lastUpdated": "2025-11-06T22:17:46+00:00",
"overrides": [],
"balances": {
"available": 0,
"refundable": 0
},
"relationships": [],
"mobileWallet": "https://sb.uk.mypass.is/a/4770784789/4a1b6754cf0179c"
}Summary of Rewards Clawed Back
After Gemma's partial refund, below is a summary of the updated rewards issued to her wallet:
- Total Discount Reward reversed: £15.90
- Targeted Coupon Account for the coffee campaign 100560017 (Unredeemable) has been updated from USED to ACTIVE status and can be used in future transactions.
- Total Points Reward clawed back: 1940
- Targeted Coupon Account for the basket points campaign 101824928 (Unredeemable) has been updated from USED to ACTIVE status and can be used in future transactions.
- Alternative Reward of the coupon remains
- A coupon for future use for redeeming the open Pizza offer that will award 1000 points for spending £10
Minimum Recommended Fields for Refund
Below is a list of minimum recommended fields for the Wallet Refund API for a typical POS Connect integration. Refer to Wallet Refund API documentation for field definitions and additional attributes if necessary.
Request
Expand to see the list of minimum recommended fields for a Refund Request
Header
| Field | Recommended |
|---|---|
| X-POSCONNECT-TRANSACTION-DATETIME | yes |
Body
| Field | Recommended |
|---|---|
| originalTransaction | yes |
| originalTransaction.reference | yes |
| reference | yes |
| location | yes |
| location.incomingIdentifier | yes |
| location.parentIncomingIdentifier | yes |
| basket | yes |
| basket.type | yes |
| basket.summary | yes |
| basket.summary.totalItems | yes |
| basket.summary.totalBasketValue | yes |
| basket.contents | yes |
| basket.contents.upc | yes |
| basket.contents.saleskey | yes |
| basket.contents.description | yes |
| basket.contents.itemUnitCost | yes |
| basket.contents.itemUnitCount | yes |
| basket.contents.totalUnitCost | yes |
| basket.contents.totalUnitCostAfterDiscount | yes |
Updated 4 days ago
What’s Next
Visit the below pages to learn about other POS Connect Best Practices.