---
updatedAt: 2025-09-23T13:31:03.000Z
agentTools:
  siteIndex: https://developer.eagleeye.com/llms.txt
  projectIndex: https://developer.eagleeye.com/eagleeye-developer/llms.txt
---

# Customer Care

# Customer Care

## Search

<Table align={["left","left"]}>
  <thead>
    <tr>
      <th>
        Item
      </th>

      <th>
        Description
      </th>
    </tr>
  </thead>

  <tbody>
    <tr>
      <td>
        Search Options
      </td>

      <td>
        Search options within Customer Care include:  

        * Wallet ID
        * Transaction Reference
        * Account ID
        * Token
        * Identity Value
        * Consumer
      </td>
    </tr>
  </tbody>
</Table>

## Wallet and Consumer Management

| Item                       | Description                                                                                                                                                                     |
| :------------------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Manage Wallets             | View, Create, Update (inc Update State) Merge & Delete Wallet from within the customer care module.                                                                             |
| Manage Identities          | View, Create, Update, Move & Delete Identities.                                                                                                                                 |
| Manage Coupons             | Search, View, Create, Cancel coupons and view all associated transactions. It is also possible to move a non-wallet coupon into a Wallet.                                       |
| Manage Wallet Consumer     | Create, View and edit consumer details. Granular control on individual data points that can be masked and surfaced in the appropriate Roles and Permissions for PII governance. |
| Manage Wallet Transactions | Search and view wallet transactions, associated basket data and related accounts.                                                                                               |